Make a complaint about a taxi

Please complete this form if you have a complaint about a Hackney carriage (black cab) or Private hire (mini cab) vehicle or driver.

If you wish to compliment someone please use the compliments and suggestions form.

About this form:

You have about 30 minutes to fill in each page of this form.

When you go through the form, don't use your normal 'Back' button to return to an earlier question. Use the 'Previous' button at the bottom of the page you are on.

Questions marked * can't be left blank