Report a problem with your customer account

Use this form to report a problem with this customer account only.

Before you start

If the problem is with your:

There are accounts for different things. Check that you're using the right log in page:

About this form:

You have about 30 minutes to fill in each page of this form.

When you go through the form, don't use your normal 'Back' button to return to an earlier question. Use the 'Previous' button at the bottom of the page you are on.

Questions marked * can't be left blank