Essential maintenance

There will be minor disruption to some website services this evening. We are sorry for any inconvenience this may cause.

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Report a problem with your customer account

Use this form to report a problem with this customer account only.

Before you start

If the problem is with your:

There are accounts for different things. Check that you're using the right log in page:

About this form:

When you go through the form, you have about 20 minutes to complete each page. Don't use your normal 'Back' button to return to an earlier question, but use the 'Previous' button on the page you are on. Questions marked * can't be left blank.