How we tell you about overpayments
If we find we've paid you too much Housing Benefit, or given you too much help with council tax, we have to tell you what the right amount is and how much we have overpaid you.
Sometimes, we'll tell you that there has been an overpayment, but we've not yet decided whether to ask you to pay it back or what we are going to do about it.
Sometimes, we'll tell you straightaway what we're doing to take the money back.
At other times, we may write to you a few weeks later to ask you to repay or to say that we're not going to ask you to pay it back.
You do have rights and you can get independent advice at any time. Our letters will tell you your rights if you disagree with our decisions. How to appeal if you disagree with our decision.
More about overpayments including how we get overpaid benefit back.