Service Standards - Complaints
Building Control are encouraged by the relatively low number of complaints received (average five per quarter). The number of complaints upheld is significantly low with only one complaint upheld during 2007/2008.
The Authority's definition of a complaint is an expression of dissatisfaction at the standard of service received from the City Council, or at the City Council's failure to do something it had agreed to do, or the way a person has been treated by Council staff.
Results Achieved 2008/2009
Complaints acknowledged in writing within three working days:
Target: 100% - Actual 100% (2007/2008 - 100%, 2006/2007 - 100%)
Full response to complaints provided within 15 working days (corporate target):
Target 100% - Actual 100% (2007/2008 - 83%, 2006/2007 - 94%)