The Council and democracy Complaints, compliments and suggestions

Other ways to get in touch


If you would like to let us know when we've done something well or have a suggestion of how we can do things better, you can contact us:

By email
Our email address is

By phone
You can speak to us on 0161 234 5000.

By textphone
This service is a means for hearing-impaired people to use the telephone as a method to contact us. The number is 0161 234 3760.

In person
Your Customer Service Centre at the Town Hall is open Monday to Friday, 9am-5pm.  One of the team will make a note of your feedback and pass it on to the right person.

By post
If you prefer, write to us at Customer Feedback, Corporate Performance Group, PO Box 532, Town Hall, Manchester M60 2LA.

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