The Council and democracy Complaints and feedback

Make a complaint

If you are reporting something for the first time, such as potholes or missed bins, go to or search for the service you want from the homepage. You can also send an email to This gives us the opportunity to put things right before you raise an official complaint. It could also mean the issue can be put right quicker than if an official complaint investigation takes place.

We have stages that we follow to make sure that every complaint is dealt with fairly and sorted out as quickly as possible.

If you have tried reporting the problem and it has not been resolved, you can:

See services that don’t use the standard complaints form

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