Disruption contacting the Disclosure and Barring Service 15-20 August 2022
Due to industrial action, customers contacting the Disclosure and Barring Service (DBS) between 15 to 20 August by telephone, email or webchat may face some disruption and delays.
The industrial action is not expected to have any significant impact on turnaround times for DBS checks or barring decisions and the core services will not be affected, and employers and customers should continue to access them as normal.
Service operating hours 15 - 20 August
During the industrial action, the opening hours of the customer contact centre will be reduced to:
- Monday 15 August to Friday 19 August – 9am to 5pm
- Saturday 20 August – closed
Webchat services will still be available to customers in normal operating hours (Monday to Friday, from 10am to 4pm).