Benefits and support The benefits service: our data

Previous years - processing times for new claims

This is normally the average number of days between the date we receive a claim in our office and the date we make a decision on the claim.

Response times for 2022/23

Target for 2022/23 April to June 2022 July to September 2022 October to December 2022 January to March 2023 Annual Result  2022/23
20 days 20.1 days 20.4 days 20.6 days 19.8 days 20.3 days

Response times for 2021/22

Target for 2021/22 April to June 2021 July to September 2021 October to December 2021 January to March 2022 Annual Result  2021/22
20 days 18.7 days 18.2 days 15.9 days 18.9 days 17.8 days

Response times for 2020/21

Target for 2020/21 April to June 2020 July to September 2020 October to December 2020 January to March 2021 Annual Result  2020/21
25 days 17.5 days 22.4 days 19.2 days 19.2 days 19.2 days

Response times for 2019/20

Target for 2019/20 April to June 2019 July to September 2019 October to December 2019 January to March 2020 Annual Result 
20 days 27.6 days 25.1 days 25.2 days 24.2 days 25.3 days

Response times for 2018/19

Target for 2018/19 April to June 2018 July to September 2018 October to December 2018 January to March 2019 Annual Result 2018/19
20 days 30.5 days 28.1 days 27.4 days 27.4 days 27.8 days

 

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