Previous years - processing times for new claims
This is normally the average number of days between the date we receive a claim in our office and the date we make a decision on the claim.
Target for 2022/23 | April to June 2022 | July to September 2022 | October to December 2022 | January to March 2023 | Annual Result 2022/23 |
---|---|---|---|---|---|
20 days | 20.1 days | 20.4 days | 20.6 days | 19.8 days | 20.3 days |
Response times for 2021/22
Response times for 2020/21
Target for 2019/20 | April to June 2019 | July to September 2019 | October to December 2019 | January to March 2020 | Annual Result |
---|---|---|---|---|---|
20 days | 27.6 days | 25.1 days | 25.2 days | 24.2 days | 25.3 days |
Target for 2018/19 | April to June 2018 | July to September 2018 | October to December 2018 | January to March 2019 | Annual Result 2018/19 |
---|---|---|---|---|---|
20 days | 30.5 days | 28.1 days | 27.4 days | 27.4 days | 27.8 days |