Benefits and support The benefits service: our data

Previous years - processing times for changes

If we are told about a change after it happened, it’s the average number of days between the date we were told and the date we dealt with it.

If we were told about a change before it happened but didn’t deal with it until after the change, it’s the number of days from the date of the change to the date we dealt with it.

Response times for 2022/23

Target for 2022/23 April to June 2022 July to September 2022 October to December 2022 January to March 2023 Annual Result  2022/23
9 days 10.8 days 10.4 days 9.9 days 5.2 days 8.8 days

Response times for 2021/22

Target for 2021/22 April to June 2021 July to September 2021 October to December 2021 January to March 2022 Annual Result  2021/22
9 days 8.6 days 10.1 days 8.3 days 5.9 days 7.9 days

Response times for 2020/21

Target for 2020/21 April to June 2020 July to September 2020 October to December 2020 January to March 2021 Annual Result  2020/21
9 days 13.5 days 12.5 days 11.8 days 5.4 days 10.4 days

Response times for 2019/20

Target for 2019/20 April to June 2019 July to September 2019 October to December 2019 January to March 2020 Annual Result 2019/20
12 days 8.8 days 10.1 days 11.2 days 5.8 days 8 days

Response times for 2018/19

Target for 2018/19 April to June 2018 July to September 2018 October to December 2018 January to March 2018 Annual Result 2018/19
12 days 9.6 days 10.5 days 10.7 days 5.3 days 8.4 days

 

 

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