Health and wellbeing Coronavirus


Last updated 1.11pm, Tuesday 24 March

The COVID-19 pandemic has created a situation the likes of which we have never experienced before. Unprecedented steps have been taken, and will continue to be taken to ensure the health and wellbeing of the entire country.

Manchester City Council will do everything in its power to ensure the most vulnerable people in society are not forgotten. The homeless population is one of the most at-risk communities at any given time, let alone during a public health emergency.

Homeless Services are changing and adapting their operational models to ensure they can remain open as long as possible, whilst remaining safe and minimising the risk for both staff and individuals.

Customer Service Centre

For the safety of staff and the public the Customer Service Centre in the Town Hall has been closed.

Help is available for people who feel they might be at risk of homelessness.

People who need support should go on the Council’s website first.

Please only contact by phone if you really need to. This will help staff deal with emergency cases as quickly as possible. 

In an emergency, call 0161 234 4692

People who sleep rough and temporary accommodation

People who are sleeping rough are at particular risk from the spread and impact of Covid-19 - particularly if they have underlying health issues - and the Council is putting in special measures to ensure they have the opportunity to socially isolate.

The Outreach Team continues to work with people sleeping rough, along with support from the Manchester Homeless Partnership. 

Similar to the roll out of additional provision during the winter months, Manchester City Council will provide additional accommodation to people who are sleeping rough in order to minimise the spread of COVID-19.

Already, hotels in the city are working with us to provide accommodation to people who sleep rough to ensure we can get as many people off the street as possible, and wrap around support will be made available at these locations. 

We would urge anyone who has been provided accommodation at this time to strictly follow the Government and Public Health England’s advice around social isolation. 

Please stay in your accommodation, wash your hands regularly and do not meet in groups of more than two people - while continuing to keep at least 6ft away from each other. 

In order to prevent the transmission of COVID-19 Manchester City Council has purchased a large amount of hand sanitiser that will be distributed across our network of supported accommodation. Staff across this network will be reminded of the importance of hygienic practice and regular handwashing.

We understand that concerns have been raised about the risk posed due to high numbers of people living and working in proximity to one another in temporary accommodation. The Council is ensuring that staff and residents are aware of the most up to date health and safety advice to minimise risk. 

Street Kitchens 

The frequency of street kitchens has decreased as the COVID-19 pandemic has escalated. However, there are a small number which continue to operate in spite of Council guidance highlighting the risks. 

For the groups who are remaining the Council has provided advice on social distancing and good hygiene to minimise risk posed to volunteers and people attending kitchens for support. 

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