Essential maintenance

Due to maintenance, some online services will be unavailable 8am Saturday 28 November until 2pm Sunday 29 November, We're sorry for any inconvenience this may cause.

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COVID-19 COVID-19: Registrars, funerals and cemeteries

Registrars

Last updated 4.12pm Thursday 5 November

Manchester Register Office

Following Government advice on COVID-19, and to ensure the health and safety of all customers and staff, Manchester Registration Service is currently only offering the following very limited service:

  • Manchester Register Office is closed to the public unless they have a booked appointment or ceremony. There are strict restrictions on who can attend an appointment or ceremony. 
  • Face coverings must be worn in communal areas of Heron House (such as entrances, corridors and stairwells etc), unless you have an exemption from wearing one.
  • If possible, when attending Heron House for an appointment or ceremony please don't bring a pram or pushchair with you (this is to maintain Covid-19 Secure principles within the building.) If you have to bring one, we will ask you to leave it on the ground floor of the building. We advise that you don't leave any valuable items with your pram or pushchair, as we do not accept liability for the loss or theft of any items from the premises. Car seats/baby carriers can be brought to the office if you are able to carry it up the stairs yourself. 

If you have recently entered the UK and are subject to a quarantine period.  You must complete that quarantine period prior to attending this office for an appointment or ceremony.

Death Registrations 

  • All death/still birth registrations will be done by telephone. If a family member is unable to register the death over the telephone they can appoint their funeral director to register the death instead, although it is generally preferable if a family member does register the death. If the family's appointed funeral director is to register the death they must be able to provide all of the personal details, relating to the deceased, required for the registration. To arrange for a registrar to call you back to complete a death/stillbirth registration please send an email to registeroffice@manchester.gov.uk and include your name, contact telephone number, the name of the deceased, and the date and place of death.  If you do not have access to email please ask your funeral director to do this on your behalf. 

To help to make sure that you have all the required information available when the registrar phones you, and to help the registrar make sure that the details are recorded accurately, it would be very helpful if you download and complete the Information form and have it ready for the registrar when they phone. However, this is not essential and you will still be able to complete the registration without it. 

Unfortunately, the Manchester Register Office out of hours death registration service will not be available from Saturday 28th till Sunday 29th November 2020. We apologise for any inconvenience this may cause. You can still email us the details requested, and we will contact you as soon as the service is available again.

  • If you need to organise a burial within 24 hours of death, there is a registrar available on Saturdays, Sundays and bank holidays, between 10am and 2.30pm.  Please send an email to registeroffice@manchester.gov.uk and include your name, contact telephone number, the name of the deceased, and the date and place of death. Add in the subject box URGENT - burial within 24 hours. If you do not have access to email please ask your funeral director to do this on your behalf.

Birth Registrations 

  • Following the announcement of lockdown measures in March birth registration in England and Wales was temporarily suspended. At the start of June it was announced that birth registrations could resume where it is safe to do so. Manchester Register Office will be taking a limited number of bookings to register births at Heron House from 8th June 2020. You can find detailed information about the arrangements for booking an appointment to register a birth during the Covid-19 pandemic on our website. 
  • If you are unable to get an appointment straight away, families can now make a claim for child benefit or universal credit prior to the birth being registered, where you have not been able to do so because of the pandemic. Please visit www.gov.uk for further information. 

Copy Certificates

  •  We have reintroduced  the copy certificate service for applications made online and through the post. However, due to the Covid-19 pandemic we have limited capacity to process applications and it may take longer for you to receive your certificates. Please only apply for certificates if you cannot wait until the current restrictions are over.

  • We will process and post out certificates within our stated timescales. However, you may not receive your certificate as quickly as you would normally expect, as post is taking longer to be delivered than usual.

Marriage and Civil Partnership Ceremonies

Following the Prime Minister's announcement on 31 October, marriages and civil partnerships are suspended from 5 November - 2 December. Couples due to marry or enter into civil partnership during that time will be contacted by email; you can either reschedule your ceremony or receive a full refund.

New national restrictions from 5 November 2020

For bookings after the new national restrictions have ended:

  • Up to 15 people may be able to attend ceremonies, provided the venue is Covid secure and social distancing requirements are met. Each venue must complete a health and safety risk assessment to determine the maximum number of people that can safely attend in that venue.

  • The maximum number of people permitted to attend a marriage or Civil Partnership in the Pankhurst Suite at Heron House is 15: the couple and up to 13 guests.

  •  On 5 August the Government Guidance on face coverings for marriage and civil partnership ceremonies was updated. As of 8 August, all guests attending a marriage or civil partnership ceremony at any venue, must wear a face covering.

  • New bookings for ceremonies at the Pankhurst Suite, or for a registrar to attend a ceremony at one of our approved premises are now being taken.  More detailed information about arranging marriage and civil partnership ceremonies can be found on the Marriage and Civil Partnership arrangements during the Covid-19 pandemic page.

  • Appointments can now be booked online for notices of intention to marry and to enter into civil partnership. if you intend to marry in a register office or approved premises in England or Wales. If your ceremony is to take place in a religious building or in any other country, you will need to contact us to make an appointment. Please email registeroffice@manchester.gov.uk and include your name, contact number, when and where the ceremony will take place. 

Renewal of Vows and Naming Ceremonies

Until further notice all renewal of vows and naming ceremonies are suspended.  We are in the process of contacting customers who already have a booking to arrange a full refund.  We are doing this in date order, so please be patient.  At this time no new bookings will be made.

Corrections 

  • If you require a correction to a registration please contact the Register Office at registeroffice@manchester.gov.uk outlining what it is that needs to be corrected. We can then advise you on how to proceed and the costs involved in making an application to correct the entry in the register. If necessary we can then make an appointment for you to attend the Register Office to make the application. If you turn up at Heron House without an appointment we will not be able to see you. 

Citizenship Ceremonies 

  • For Citizenship ceremonies, customers would normally be expected to book their ceremony within three months of being sent an invitation from the Home Office. Due to the current pandemic circumstances UKVI have extended this period to six months and will keep this under constant review. Customers should be advised that no adverse decisions will be made on applications because of delays caused by Coronavirus.
  • Small group ceremonies recommenced on 29 July 2020. See our Citizenship Ceremonies webpage for more information 
  • If you would like to have a private ceremony please email registeroffice@manchester.gov.uk and include your name, home office reference number (if known) and a daytime phone number.  There is a fee of £100 for private ceremonies.

Information about Manchester Registration Service

We also carry out renewal of vows and baby naming ceremonies.

Applications are also submitted through the Register Office for

You can view public notices for those current applications for venues for civil marriages and civil partnerships being advertised through this website. (Alternatively, venues may choose to place the public notice in a local newspaper - one that is published at least once a week)

How to contact or where to find us

Our opening hours

NHS Test and Trace

When visiting the registrars office, you will be asked to give your name and a contact number. In line with Government guidance we will collect this information, to assist with the control of the Covid-19 pandemic.

This information will be shared with NHS Test and Trace where requested, to identify people who may have been exposed to the virus.

View our privacy notice and data processing information.

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