COVID-19 Test and Trace Support Payments

To support residents whose earnings are affected by staying at home and isolating for 14 days, the Government has set up the Test and Trace Support Payment Scheme where eligible residents can apply to their Local Authority for a one off payment of £500.

We are aware of a scam that sends texts asking people to click on a Test and Trace link to add more details such as bank account information. If you receive a text like this you should ignore it - it is not official; we would not contact you this way.

Who is eligible

If you are self isolating

You may be eligible if you have been told by the NHS to self-isolate, either because you have tested positive for COVID-19 or you have been in contact with someone who has tested positive.

To be eligible for the scheme you must be a Manchester resident and meet all of the following criteria:

  • You must be employed or self-employed.
  • You must be unable to work from home and will lose income as a result of having to stay at home and self-isolate or caring for a child or young person who has been told to self-isolate.
  • You must be receiving one of the following benefits - Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.   
  • If you are self isolating:
    • You must have been asked to self-isolate by NHS Test and Trace either because you have tested positive for COVID-19, or have recently been in close contact with someone who has tested positive.
    • You must have been told to self-isolate on or after 28 September 2020. 
  • If you have to take time off to look after a child or young person who has to self-isolate (Only one parent or guardian can apply per household for the period of self-isolation.) 
    • The child must be 15 or under (or 25 or under with an Education, Health and Care Plan – (EHC)) and normally attends an education or childcare setting. 
    • The child or young person has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19

Discretionary payments

If you are not receiving one of these benefits you may still be entitled under a special discretionary scheme. You can apply for the discretionary scheme using the same online form. Find out if you are eligible.

Late applications

You must apply for a payment within 42 days of the start of your or your child/young person’s self-isolation; for example, if you or your child are told to self-isolate from 8 March, you must apply by 19 April.

Who is not eligible

You will not be eligible for the scheme if you:

  • Have not received a notification from NHS Test and Trace telling you to self-isolate.
  • Are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period).
  • Are unable to work because a child under your care cannot attend school due to an outbreak of COVID-19 before 8 March 2021 
  • Continue to receive full wages during your period of self-isolation.
  • Can work from home during the period of your self-isolation.

If you're not eligible there may be other support available using our Community Support Hub.

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